How much is the delivery fee?
We offer free delivery for purchases over R1000. Courier fees for Johannesburg and Pretoria are R80 and R120 for Cape Town, Durban, and other areas.
Where do you deliver to?
We deliver to all cities and towns within the South African borders.
When will my order be delivered?
Orders are usually dispatched within 48 hours of receiving your order. If your order is placed on a none business day, your order will be dispatched within 24 hours from the next business day after payment has cleared. Thereafter, it takes approximately 2-5 working days for delivery to occur. Delivery times will vary depending on the location. Deliveries occur on weekdays within normal business hours (public holidays excluded).
Who will deliver my order?
Bumboo Kids makes use of a National Delivery Network system to ensure delivery anywhere in South Africa.
How will I know when my order is on its way?
You will receive a tracking number once your order has been fulfilled. The tracking number may be used to track your parcel directly with the third-party courier or please contact us if you need any assistance.
What should I do if my item is lost, delayed or damaged?
If an item is lost or delayed, the buyer (you the customer) must contact Bumboo Kids. Please email firstname.lastname@example.org stating the order and tracking number.
Once the package has been handed to the courier company, Bumboo Kids cannot be held responsible for any damage or loss. If you received your order damaged, please contact the courier company to file a complaint.
Before filing a complaint, you should take photos and save all packaging materials and damaged items.
To ensure your complete satisfaction, we offer a money back guarantee on all of our products.
Our return policy complies with the Consumer Protection Act 68 of 2008.
Returns are only permitted if the following conditions are met:
- be returned within 7 working days.
- be undamaged and in the same condition that you've received it.
- be brought to our attention within 7 working days by sending us your invoice number, as well as an explanation why you would like to return the product.
We will not provide refunds for:
- items not in original condition, damaged or defective for reasons not due to our fault.
- any item that is returned more than 7 working days after delivery.
- any item not brought to our attention before 7 working days after delivery.
You will be responsible for paying for your own shipping costs for returning your item. Please make it a priority to track your item. We will not be liable for any missing returns.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your refund has been approved, then your refund (less the shipping costs) will be processed. We will email you to confirm your bank details for the refund.