Refund policy

 

Returns

To ensure your complete satisfaction, we offer a money back guarantee on all of our products.

Our return policy complies with the Consumer Protection Act 68 of 2008.

Returns are only permitted if the following conditions are met:

• be returned within 7 working days.
• be undamaged and in the same condition that you've received it.
• be brought to our attention within 7 working days by sending us your invoice number, as well as an explanation why you would like to return the product.

We will not provide refunds for:

• items not in original condition, damaged or defective for reasons not due to our fault.
• any item that is returned more than 7 working days after delivery.
• any item not brought to our attention before 7 working days after delivery.

You will be responsible for paying for your own shipping costs for returning your item. Please make it a priority to track your item. We will not be liable for any missing returns.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your refund has been approved, then your refund (less the shipping costs) will be processed. We will email you to confirm your bank details for the refund.